{"id":23850,"date":"2024-04-30T03:24:39","date_gmt":"2024-04-29T17:24:39","guid":{"rendered":"https:\/\/explorecareers.com\/?post_type=ra-jobs&#038;p=23850"},"modified":"2024-04-30T03:24:39","modified_gmt":"2024-04-29T17:24:39","slug":"customer-service-representative","status":"publish","type":"ra-jobs","link":"https:\/\/explorecareers.com\/job\/customer-service-representative\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"<p><strong>At HomeTeam, we put people first.<\/strong> <strong>We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer.<\/strong> Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be <strong>HomeTeam\u2019s<\/strong> next all-star player.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Apply in minutes from your mobile phone!<\/strong><\/p>\n<p><strong>Let us begin with the Perks!<\/strong><\/p>\n<ul>\n<li>$37,400 &#8211; $40,000 Annually<\/li>\n<li>Off Weekends!<\/li>\n<li>Comprehensive benefits package including medical, dental, vision<\/li>\n<li>TeleHealth Services<\/li>\n<li>Company paid life &amp; AD&amp;D insurance<\/li>\n<li>Pet Insurance<\/li>\n<li>401(k) plan with company match up to <strong>6%<\/strong><\/li>\n<li>Employee stock purchase plan<\/li>\n<li>Paid time off and holidays<\/li>\n<li>Employee discounts<\/li>\n<li>Tuition reimbursement<\/li>\n<li>Dependent scholarship awards<\/li>\n<li>An opportunity to advance within the company<\/li>\n<li>Recognition for a job well done<\/li>\n<li>A friendly work environment<\/li>\n<li>Employee referral bonuses<\/li>\n<li>The opportunity for professional growth and respect that comes from working for an industry leader<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>As a HomeTeam Customer Service Representative, We will Train you to:<\/strong><\/p>\n<ul>\n<li>Provide positive customer experiences that significantly affect the customer\u2019s likelihood to continue to use and buy additional service from <strong>HomeTeam<\/strong> Pest Defense.<\/li>\n<li>The Customer Service Representative regularly communicates with internal and external customers of <strong>HomeTeam<\/strong> Pest Defense.<\/li>\n<li>Provide information to prospects and initiate new service<\/li>\n<li>Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers<\/li>\n<li>Resolve customer problems with invoices and billing questions<\/li>\n<li>Enter service-related notes in system software<\/li>\n<li>Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed<\/li>\n<li>Maintain customer files on computer and in filing system<\/li>\n<li>Validate technician paperwork for completeness and accuracy<\/li>\n<li>File Technician paperwork in customer files and update notes in system<\/li>\n<li>Escalate appropriate inquiries or problems to managers<\/li>\n<li>Collect and reconcile payments received by technicians<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Why <\/strong><strong>HomeTeam<\/strong><strong>?<\/strong><\/p>\n<ul>\n<li><strong>HomeTeam<\/strong> is the<strong> #1 <\/strong>pest management company to homebuilders<\/li>\n<li>Currently performs more the 2,000,000 services a year<\/li>\n<li>The company has exclusive technology with its unique <strong>Taexx\u00ae<\/strong> built-in pest control system during a home\u2019s construction<\/li>\n<li>Pest Management Industry is growing and is a recession resistant line of business<\/li>\n<li><a href=\"http:\/\/www.pestcontrol.com\/\"><strong>HomeTeam<\/strong><\/a> is financially stable and growing as a subsidiary of <a href=\"http:\/\/www.rollins.com\/\"><strong>Rollins, Inc.<\/strong>,<\/a> (NYSE: ROL), headquartered in Atlanta, GA.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Minimum Requirements:\u00a0 <\/strong><\/p>\n<ul>\n<li>Entry level customer service skill and technique<\/li>\n<li>Basic \/ entry level understanding of computers<\/li>\n<li>Entry level skill on use of company telephone features and how to use them<\/li>\n<li>Must be 18 years or older with a high school diploma or GED<\/li>\n<li>Must successfully pass background and drug screening<em>HomeTeam is an Equal Opportunity\/Protected Veterans\/Individuals with Disabilities Employer<\/em><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><em>HomeTeam is an Equal Opportunity\/Protected Veterans\/Individuals with Disabilities Employer<\/em><\/p>\n","protected":false},"author":55,"template":"","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_themeisle_gutenberg_block_has_review":false},"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/explorecareers.com\/wp-json\/wp\/v2\/ra-jobs\/23850"}],"collection":[{"href":"https:\/\/explorecareers.com\/wp-json\/wp\/v2\/ra-jobs"}],"about":[{"href":"https:\/\/explorecareers.com\/wp-json\/wp\/v2\/types\/ra-jobs"}],"author":[{"embeddable":true,"href":"https:\/\/explorecareers.com\/wp-json\/wp\/v2\/users\/55"}],"wp:attachment":[{"href":"https:\/\/explorecareers.com\/wp-json\/wp\/v2\/media?parent=23850"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/explorecareers.com\/wp-json\/wp\/v2\/tags?post=23850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}