Chemical Technician

The Chemical Technician plays a critical role in our engagement and customer longevity.  The Chem Tech is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience.  The typical number of sites this role is responsible for is 50-75 sites per month.

What You’ll Do…

Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products

Site Preventative Care & troubleshooting:

• Titration of product as needed
• Volume metrics for product as needed
• Minor chemical equipment/application repairs

Customer Satisfaction:

• Responsible for site chemical conversions & installations, and keeping the customers informed of progress
• Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility
• Maintain Wash Key Reporting – Service Report
• Conduct NCS Site Surveys using the template
• Support & execute on corporate accounts (CTC) per the protocols
• Provide on-site revenue program training
• Conduct Technical & Chemistry basic training with appropriate location personnel
• Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues
• Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.

Customer Expansion:

Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management

This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time.

Qualifications:

• High school diploma
• Car Wash experience is preferred but not required
• Basic mechanical knowledge & aptitude
• Ability to communicate internally and externally across all levels of the organization
• Good Microsoft office skills and basic knowledge of a computer
• Demonstrated ability to provide the highest level of customer service and support.
• Ability to function with minimal supervision and work in a team environment.  Must be a self-starter and be extremely motivated.
• Exemplary organizational skills and attention to detail
• Ability to support overnight travel up to 40% based on territory & customer needs