Customer Service Representative

View all HomeTeam Pest Defense jobs
Multiple Locations
December 31, 2024

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.


Apply in minutes from your mobile phone!

Let us begin with the Perks!

  • $37,400 – $40,000 Annually
  • Off Weekends!
  • Comprehensive benefits package including medical, dental, vision
  • TeleHealth Services
  • Company paid life & AD&D insurance
  • Pet Insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader


As a HomeTeam Customer Service Representative, We will Train you to:

  • Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
  • The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
  • Provide information to prospects and initiate new service
  • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
  • Resolve customer problems with invoices and billing questions
  • Enter service-related notes in system software
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
  • Maintain customer files on computer and in filing system
  • Validate technician paperwork for completeness and accuracy
  • File Technician paperwork in customer files and update notes in system
  • Escalate appropriate inquiries or problems to managers
  • Collect and reconcile payments received by technicians


Why HomeTeam?

  • HomeTeam is the #1 pest management company to homebuilders
  • Currently performs more the 2,000,000 services a year
  • The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
  • Pest Management Industry is growing and is a recession resistant line of business
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.



Minimum Requirements: 

  • Entry level customer service skill and technique
  • Basic / entry level understanding of computers
  • Entry level skill on use of company telephone features and how to use them
  • Must be 18 years or older with a high school diploma or GED
  • Must successfully pass background and drug screeningHomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer



HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer


Apply Now
December 31, 2024

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